الفهرس 
IntroductionOnly 14 pages are availabe for public view
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Abstract
Patient rights are a special case of the broadly defined human rights. Patients and health care providers lack necessary knowledge about the patient bill of rights. Organizational learning is considered an important factor influencing health care quality and patient rights. However, there is little evidence regarding this issue.The present study aimed to assess the patient rights application according to the standards of ministry of health and population, to identify factors underlying poor practice about patient rights among doctors, to design and implement intervention training program to the doctors and to assess the effects of training program on the doctors’ practice.The study recruited 70 physicians. They were subjected to patients’ rights’ questionnaire and on the basis of gap analysis between the current practice and required standards, an educational program was designed and implemented.The current study showed that only 51.4 % of the studied physicians were aware about patients’ rights. Moreover, there were poor attention to patients’ rights’ practice as more than half of the study population rarely or never paid attention to patients’ rights during practice. In addition, nearly 50.0 % of participants perceived that patients’ rights have influence on medical practice. Furthermore, there were generally poor compliance with the patients’ rights standards.In its pursuit for effective solution of the problem, our study performed a gap analysis using a structured questionnaire to identify the magnitude of the problem, its causes and probable solutions. Most participants agreed that there is a problem with patients’ rights awareness and implementation.
For more sophisticated analysis, the present study assessed the perception of the studied physicians of the different domains of organizational climate. In general, there was poor satisfaction from the surveyed physicians about the organizational climate which would explain the poor compliance of the medical workers with the patients’ rights.
In the present study, implementation of training program resulted in significant improvement in physicians knowledge and awareness about patients’ rights.