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العنوان
The relationship between entrepreneurial marketing and electronic customer relationship management :
المؤلف
El-Mallah, Noha Gamal Hamed.
هيئة الاعداد
باحث / نهي جمال حامد الملاح
مشرف / عبد العزيز علي حسن
مشرف / عبد العزيز علي حسن
مشرف / عبد العزيز علي حسن
الموضوع
Entrepreneurial marketing. Electronic management.
تاريخ النشر
2021.
عدد الصفحات
online resource (223 pages) :
اللغة
الإنجليزية
الدرجة
الدكتوراه
التخصص
الإدارة العامة
تاريخ الإجازة
1/1/2021
مكان الإجازة
جامعة المنصورة - كلية التجارة - قسم اداره الاعمال
الفهرس
Only 14 pages are availabe for public view

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from 223

Abstract

The study aimed to identify the Relationship between Entrepreneurial Marketing and ‎Electronic Customer Relationship Management‎”Applied study on customers of Mobile communications companies in Mansoura City.” The study was based on descriptive and analytical approaches. The research population represented the customers of Mobile communications companies in Mansoura City. The total sample of the research was (384) from customers of Mobile communications companies in the Mansoura City understudy. The researcher used a survey list that was prepared for collecting data on the study variables. The results of the study concluded that there is a significant positive correlation between the dimensions of the independent variables “Proactive Orientation, Opportunity-driven, Innovation-focused, Risk Management, Resource Leveraging, Value Creation” and the dependent variable ”E-CRM.” there is a statistically significant effect of the dimensions of the independent variable, entrepreneurial marketing, “‎Proactive Orientation, Opportunity-driven, Innovation-focused, Risk Management, Resource Leveraging, Value Creation.‎.” On the dimensions of the dependent variable of E-CRM “‎Website design, Search Ability, Privacy, and Security, Delivery Time, Services Quality, Customer satisfaction .‎”.