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العنوان
The Impact of Electronic Human Resource Management (E-HRM) Practices on Human Resource Management Service Quality (HRMSQ):
المؤلف
El-Emary, Ghada Nabil Hashem Ahmed.
هيئة الاعداد
باحث / Ghada Nabil Hashem Ahmed El-Emary
مشرف / Eglal Abdel Moneim Hafez
مشرف / Azza Abdel Kader El Borsely
مناقش / Ghadeer Badr Aboul Ela
تاريخ النشر
2019.
عدد الصفحات
241 P. :
اللغة
الإنجليزية
الدرجة
الدكتوراه
التخصص
السلوك التنظيمي وإدارة الموارد البشرية
تاريخ الإجازة
1/1/2019
مكان الإجازة
جامعة عين شمس - كلية التجارة - قسم ادارة الاعمال
الفهرس
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Abstract

Researcher Name: Ghada Nabil Hashem Ahmed El-Emary
Research Title: The Impact of Electronic Human Resource Management (E-HRM) Practices on Human Resource Management Service Quality (HRMSQ) ”An applied study on Fast Moving Consumer Goods Sector (FMCG) in multinational companies in Egypt”
Ph.D.: Ain Shams University - Faculty of Commerce - Business Administration Department.
The purpose of this research is to examine the impact of electronic human resources management practices (E-HRM) across the dimensions represented in the (E-Recruitment, E-Selection, E-Training, E-Performance appraisal, E-Communication and E-Compensation) on Human Resources Management Service Quality (HRMSQ) across the dimensions represented in (HR Strategic services, HR Supportive services, HR Executive (Administrative) services and HR Change-related services). This research was conducted in the Fast Moving Consumer Goods (FMCG) sector in the multinational companies in Egypt represented by PepsiCo as one of these companies. The research population consists of all users of the E-HRM system at PepsiCo.
To achieve the objectives of this research, the researcher used the quantitative method. The research used two questionnaire forms that consisted of 53 items. It was distributed on 323 employees using the E-HRM system at PepsiCo in Egypt. In the light of this, the data were collected and analyzed using the SPSS software.
After conducting the descriptive analysis of the research, examining the correlation coefficients between variables of the research and testing hypotheses, the research revealed that there is a statistically significant impact of the dimensions of E-HRM practices on HRMSQ across the dimensions represented in (HR Strategic services, HR Supportive services, HR Executive (Administrative) services and HR Change-related services). Also, it determined that there is an insignificant impact of E-Selection on the dependent variable. The research also found that there is a difference in employees’ perception towards E-HRM Practices variable according to the demographic variables (age, educational qualifications, years of experience and job title). Finally, it revealed that there is a difference in employees’ perception towards HRMSQ variable according to the demographic variables (age, educational qualifications, years of experience and job title).
Keywords: Electronic Human Resources Management (E-HRM), Human Resources Management Service Quality (HRMSQ), Fast Moving Consumer Goods (FMCG) sector.