الفهرس 
Patient satisfaction with physiotherapy services for low back pain at public hospitals in Dakahlia governorate
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Abstract
Patient satisfaction can be one indicator of quality of care. Patient satisfaction continues to receive attention as a measure of the outcome of physical therapy intervention. Quality of care continues to be a major concern for health care providers and a major focus for health services research. Patients’ satisfaction is also important because they expect to get good value for their money, time and effort when they come for treatment.Aim:To investigate whether patients were satisfied with the physiotherapy services they received for their LBP at selected hospitals in Dakahlia Governorate andto test face validity, content validity, factor analysis, feasibility, internal consistency reliability, and test retest reliability of Arabic-language version of MedRisk questionnaire. Subjects: Three hundred participants from both sexes with LBP(mechanical or discogenic) were recruited, their age ranged from 18-60 years. Methods:A cross-sectional study assessed patient’s satisfaction by Arabic-language version of MedRisk Questionnaire.Results: Face validity was 74.17% in the 1st expert panel and 97.5% in the 2nd expert panel. The content validity was excellent (97.5%) according to experts’ opinions. The questionnaire was found to have a single factorial structure constitutes 61.1% of the total variance. Internal consistency reliability was measured by Cronbach α. The Cronbach α was decreased from 0.939 to 0.937. The Arabic version of the MedRisk questionnaire has high test-retest results and needed an average 5.33 minutes (SD± 1.04) to be answered. There was no significant in floor or ceiling effects. There were significant correlations of the individual items with the global satisfaction items (r>0.5), rating of satisfaction was (50.8%), (29.63%), (19.57%)(high, moderate and low respectively).Conclusion: The results indicated that most of the patients were generally satisfied with physiotherapy service for LBP.The Arabic version of MRPS is a valid, reliable, and feasible scale for assessment of low back patients. It is short, easy-to-apply, need short time to complete and comprehensive scale. So it may be considered as a preferable scale for clinical assessment of Arabic speaking patients with low back pain.