الفهرس 
الفصل الأوليوجد فقط 14 صفحة متاحة للعرض العام
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المستخلص
Tourism can be defined as” A social, cultural and economic phenomenon that entails people moving to countries or places outside their usual environment for personal, commercial or professional purposes”. (UNWTO,2015). Over recent decades tourism has increasingly turned into an information- intensive business that relies heavily on information and communication technology (Werthner and Klein, 1999). Thus, each new wave of technological advancement has led to changes in the field of reservation and hospitality.