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العنوان
The relationship between brand associations and brand loyalty :
الناشر
Sarah Osama Abdelrahman Adam ,
المؤلف
Sarah Osama Abdelrahman Adam
هيئة الاعداد
باحث / Sarah Osama Abdelrahman Adam
مشرف / Amira Fouad Ahmed Mahran
مناقش / Wael Kortam
مناقش / Mohamed A/Elghany Youssef
تاريخ النشر
2019
عدد الصفحات
243 P. :
اللغة
الإنجليزية
الدرجة
الدكتوراه
التخصص
الإدارة والأعمال الدولية
تاريخ الإجازة
13/7/2019
مكان الإجازة
جامعة القاهرة - كلية التجارة - Business administration
الفهرس
Only 14 pages are availabe for public view

from 283

from 283

Abstract

This study examines the effect of brand associations (brand performance and industrial brand image) on brand loyalty toward private suppliers competing in liberalized Egyptian Energy Market. It proposes a model which examines the relationship between brand associations (brand performance and industrial brand image) and industrial customer loyalty, mediated by relationship quality (trust and satisfaction). Also, the present research examines switching costs moderating role in influencing the strength of the relationship between satisfaction and industrial customer loyalty to provide insights into the way in which managers in private supplier companies can achieve successful industrial brand positioning which in turn contributes to industrial customer loyalty.A descriptive, conclusive (cross sectional) research design was employed. A questionnaire was used for collecting data from 300 members in the buying center from customer companies operating in the joint sector.To test the scales validity, Confirmatory Factor analysis was used and to test the hypotheses of the research, a Structural Equation Modeling was employedThe results showed that brand associations did not have a direct impact on brand loyalty