الفهرس 
IntroductionOnly 14 pages are availabe for public view
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Abstract
Mastectomy is the standard treatment for all non-metastatic breast cancer, Patient expectations and experiences are increasingly recognized as a measure of health care quality. Aim: This study aimed to assess the expectations and experiences of women undergoing mastectomy regarding nursing care. Design: A descriptive cross sectional study design was utilized. Setting : This study was carried out at Oncology Center at Mansoura University, Dakahlia governorate, Egypt. Sample type : A purposive sample was utilized. Study sample : Included 106 women who admitted for mastectomy chosen according to the inclusion criteria. Tools : Two tools were used; Tool I : structured interview questionnaire. Tool II : assessment of expectations and experiences of mastectomy women regarding nursing care by using ””quality of oncology patients’ centered nursing care””. Results : The majority of the studied women (85.8%) had positive expectations of overall nursing care while more than half of them (54.7%) had negative experiences of overall nursing care. A statistically significant association was found between the studied women total expectations and experiences score regarding nursing care and their age, status of hospitalization in last two years and perception of their health, also between total expectations and experiences regarding nursing care. Conclusion : The current study questions were answered where majority of the studied women had positive expectations and more than half of them reported negative experiences of nursing care. Recommendations: This study recommended filling the gap between patient’s expectations and experiences through effective supervision, guidance, monitoring, evaluating and improving quality of nursing care.