الفهرس 
الفـصل الأول الإطــار العـام للـدراسـةيوجد فقط 14 صفحة متاحة للعرض العام
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المستخلص
The tourism industry is one of the largest and fastest growing industries in the world in many developing countries. The hospitality sector is the largest sector of the tourism industry and can be considered the heart of the industry. (Rogerson & Kotze, 2011). It contributes significantly to job creation by stimulating the general economy of regions and countries. Moreover, the hospitality industry is a service industry dedicated to customer service and.