الفهرس 
الفصل الأوليوجد فقط 14 صفحة متاحة للعرض العام
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المستخلص
The research aimed to study the impact of re-engineering administrative processes on customer satisfaction, and it was applied to We Company in Mansoura, in determining the search terms, the researcher relied on a stratified random sample of We clients in Mansoura, the sample size is (378), Recovered 320 singles suitable for statistical analysis The researcher used a survey list that was prepared for the purpose of collecting data on the research variables, the researcher used Alpha Cronbach coefficient to calculate the reliability. And correlation analysis, Pearson correlation coefficient, simple and multiple linear regression analysis, one-way analysis of and (T) test. The researcher reached several results represented in the existence of a positive correlation relationship between the dimensions of administrative process re-engineering and customer satisfaction. The re-engineering of administrative processes (together) has a statistically significant effect on customer satisfaction in We Company in Mansoura, And there were no statistically significant differences in the opinions of the study sample about the re-engineering of administrative processes and customer satisfaction according to the different demographic variables.