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العنوان
Relationship between nurses’ motivation and patients’ satisfaction in dialysis units in Minia city /
المؤلف
Ramdan, Dalia Salah.
هيئة الاعداد
باحث / داليا صلاح رمضان
مشرف / صفاء محمد عبدالرحمن
مشرف / طارق عبدالرحمن
الموضوع
Nursing services - Administration.
تاريخ النشر
2021.
عدد الصفحات
148 p. :
اللغة
الإنجليزية
الدرجة
ماجستير
التخصص
التمريض (متفرقات)
تاريخ الإجازة
1/1/2021
مكان الإجازة
جامعة المنيا - كلية التمريض - إدارة التمريض
الفهرس
Only 14 pages are availabe for public view

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Abstract

Today’s healthcare industry is up against tough competition and rising patient expectations. Patients are looking at healthcare from a variety of aspects and views. Because of increased consumer affluence and well-informed patients about the quality and delivery of healthcare services, the standard of healthcare services has been stressed greatly. Motivation, according to motivational theory, is critical for improving job performance. It is a motivation that motivates a person to pursue and achieve wants fulfilment. As a result, establishing a balance between intrinsic and extrinsic motivation is thought to lead to more need satisfaction and, as a result, higher patience (Hee & Kamaludin, 2016).
Furthermore, because patients play contributor, target, and reformer roles in quality assurance, patient satisfaction is a regularly utilized, significant indicator in evaluating health care service quality. Higher patient satisfaction with health care services, on the other hand, improves patients’ behavioral intentions, such as compliance with a doctor’s suggested treatment and follow-up appointments, resulting in improved health outcomes and referrals to others (Batbaatar et al., 2017).
Aim of the study
The present study was aimed to assess relationship between nurses’ motivation and patients’ satisfaction in dialysis units in Minia City
Setting
The study was conducted at Dialysis Units in Minia General Hospital, Minia University Hospital and Health Insurance Hospital.
Subjects
This study were including nurses and patients in dialysis units with total number 83 nurse and patients included through six months across the three hospitals (447) patient
Tools of Data Collection
Two scales were used in this study as follows: Motivation factors of nurses scale and patients, satisfaction scale.
1sttool:
Self-administered scale for nurses was used to assess the motivational levels available in the unit, this scale was included two parts as follows:
Part I: Personal data
Part II : Motivation factors of nurses scale
2ndtool: Patient’s satisfaction scale
Part I : Personal data
Part II : Patient’s satisfaction scale
The main results of the study were:
•The majority of nurses (96.8%) have moderate level of motivational factors at Minia University Hospital follow by nurses at Health Insurance Hospital as (95.7%), and finally nurses at Minia Hospital as (75.9%).
•The majority of staff nurses (89.2%) have moderate level of motivational factors at selected Hospitals, while (10.8%) of them has high level of motivational factors.
•Moreover the majority of patients (66%) have moderate level of satisfaction at selected Hospitals, while (34%) of them has high level of satisfaction.
Recommendations
•Create multidisciplinary motivation teams that will be in charge of career care by the hospital. The team would also be in charge of running meetings and assisting inside the search for alternative ways to motivate the nurses.
•Provide information to clients / patients continually by the nurses because this helps the patients in making an informed decision pertaining to the management of their chronic illness.
•Conducted study to determine the role of patients in nursing motivation.