الفهرس 
الفصل الاوليوجد فقط 14 صفحة متاحة للعرض العام
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المستخلص
The human resource is one of the most valuable and valuable resources within any organization and the basis for the continuity and survival of the organization in a changing world every day at all political, social, cultural and technological levels, which affected the customs and traditions of entire societies and forced organizations to work continuously to develop human resource skills and work to train them and meet their material and moral needs And developing the spirit of belonging and loyalty to the organization in a way that motivates them to work diligently and diligently to achieve the goals of the organization and the development of organizational citizenship behaviors in it may stimulate the feeling in them that the organization is their own homeland, and since ”the behavior of organizational citizenship represents a voluntary, discretionary behavior that differs from performing the official role, which is considered compulsory behavior,” Compulsory, the worker is punished for his failure to perform, and he does not fall under the official organizational reward system. It is a positive behavior whose ultimate purpose is to achieve organizational effectiveness. ”