الفهرس 
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Abstract
Corporate Social Responsibility (CSR) IS about businesses and other
organizations going beyond the legal obligations to manage the impact they have on the
environment and society. In particular, this could include how organizations interact with
their employees, suppliers, customers and the communities in which they operate, as well
as the extent to which they attempt to protect the environment.
The research aims to evaluate the level of CSR in Egyptian commercial banks and
its impact on their financial performance. The researcher divided the research into two
parts; in the first part, the researcher used the questionnaire tool to test the level of CSR
according to 4 dimensions ( Responsibility toward the workplace, Responsibility toward
the marketplace, Responsibility toward the environment, and Responsibility toward the
community). 292 valid questionnaires were collected through a judgement sampling
technique from Egyptian commercial banks listed in the Egyptian Stock Exchange (EGX).
The researcher used SPSS, one sample T -Test, to evaluate the level of responsibility in
each dimension. In the second part, the researcher used S&P/EGX ESG to measure CSR
and banks’ financial reports from 2011 to 2015 so as to eval uate financial performance
(calculating by ROA, ROE, EPS, NIl and Non-interest income. The researcher then used
SPSS (ANOVA test) to test the influence ofCSR on the financial performance.
The main research findings showed that the banks have acceptable levels of
Responsibility toward the Workplace and Responsibility toward the Marketplace but they
do not have acceptable level of Responsibility toward the Environment and Responsibility
toward the Community. The results also showed that there is no significant influence of
CSR on the financial performance ( ROA, ROE, EPS, NIl and Non-interest income).
The researcher has come up with several recommendations directed to three
different parties: state institutions, civil society and the banks.
Keywords: CSR, Financial Performance, ROA, ROE, EPS, NIl and Non-interest income.