الفهرس 
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Abstract
This study aimed to assess the factors that may affect family planning client’s
satisfaction in family planning clinics in Port Said city. A cross sectional descriptive
survey design included two main convenient samples were recruited in the study, the
family planning nurses (22) and clients attending these clinics (242) .: The study was
carried out at twelve family planning clinics representing the six districts of Port-
said. The data were collected through the period of five months. The researcher
used a semi structured interviewing approach to collect data by using three tools: 1-
Modified Nurse’s Practice Observational checklist, 2-Modified Observational
checklist to measure the quality of family planning services and 3-Modified Client
Satisfaction Scale. The results revealed that the mean percentage of the quality level
varied between 88.89% and 100 %. The mean percentage of the nurse’s practices
was 87.54%. Statistically significant difference correlation was found between
quality of family planning counseling of nurses practice and their time of training,
The study results also revealed that the mean percentage of the client’s 95.4% were
satisfied with family planning services. Providers of the services were considered
the most effective factor in client satisfaction 76.91%, and then the provided
services to the client’s 49.14%. Based on the results, it is concluded that: time of
training affects quality of family planning counseling of nurse’s practice, providers
of the services and the provided services affect the client satisfaction. It can be
recommended that the nurses need continuous retraining to keep up to date for
effective counseling and to improve their practices, regular group education for
clients should be demonstrated. Make referral places for clients and ensure that they
know exactly where and when to go and give them clear directions.