الفهرس 
الفصل الأول : الإطار العام للبحثيوجد فقط 14 صفحة متاحة للعرض العام
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المستخلص
Introduction:
The balanced scorecard is one of the development administrative
techniques that depends in its application requirements on several
features and elements. These features and elements should be taken into
consideration when it will be applied in the universities. Several
international universities applied balanced scorecard because it helped in
overcoming the points of weakness in the traditional administration and
evaluation systems, especially in addressing the strategy in actual
application through translate this strategy to group of the Strategic
Objectives, actual activities, determining performance indicators,
desired performance targets, initiatives, through four perspectives such
as Learning and Growth perspective, Internal Processes Perspective,
Customer Perspective, and Financial Perspective Thus, the present
research was concerned with the balanced scorecard and its application
requirements in Egyptian universities.
The Research Problem:
Although the Egyptian universities do their best in the last few
years in order to develop their systems, they still suffer from some
problems which resulted in the graduate’s low level. Therefore, there
was an urgent need to apply new administrative techniques to overcome
these problems, such as the balanced scorecard. The present study
examined the requirements of applying the balanced scorecard in
Egyptian university in the light of some countries’ experiences. The
research problem of present study was stated in the following main
question:
What are the requirements of applying the balanced scorecard in
Egyptian university in the light of some countries’ experiences?.
It was divided into the following five sub-questions:
1- What are the theoretical bases of balanced scorecard in the
university education?.
2- What are the most important international experiences in the field
of balanced scorecard application in the university education?.
3- What is the reality of the Egyptian university education?.
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4- What is the applicability of balanced scorecard in the Egyptian
university?.
5- What are the suggested procedures for applying balanced
scorecard in the Egyptian university in the light of some
countries’ experiences?.
Research objectives:
The present research aimed at:
1. Investigating the theoretical bases of balanced scorecard in the
university education.
2. Exploring the most important international experiences in the field
of balanced scorecard application in the university institutions.
3. Investigating the reality of the Egyptian university education.
4. Tackling the applicability of balanced scorecard in the Egyptian
university.
5. Preparing suggested procedures for applying balanced scorecard in
the Egyptian university in the light of some countries’ experiences.
The Limits of the Research:
The present Research was limited to the following:
1-Objective Limit: the current research was limited to requirements of
applying the balanced scorecard in Egyptian university in the light of
some countries’ experiences, such as Australia, Finnish and
American universities.
2- Human Limit: this research was limited to some of the academic
and administrative leaders at Benha University.
3- Geographical Limit: the current research was limited to Benha
University.
4- Time Limit: this research was done within (2010-2013).
Research Methodology:
The present research followed the comparative method in
education in the description of the balanced scorecard in higher
education. It also analyzed the experiences of some advanced countries
applied the balanced scorecard in their universities and benefiting from
them. A comparison between the countries’ experiences in the selected
universities was carried out in order to determine the similarities and
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differences between them so as to exclude some suggested procedures
for applying the balanced scorecard in Egyptian university.
Research Tools:
Interviews were developed and carried out with the academic
and administrative officials in the faculties of Benha University in
respect of the application of balanced scorecard in Egyptian universities.
They were applied on 30 persons. A questionnaire was also developed
by the present study author and conducted to define the requirements of
applying this system. It was conducted on 200 persons. The SPSS was
used in the statistical treatment.
Research Results:
The present research reached several results; the following are
only some of them:
1) The Egyptian universities face several problems and shortages,
such as the financial problems, the weak policies and plans and
the absence of clear visions in most of the universities.
2) The balanced scorecard has some advantages if compared with
other administrative techniques.
3) The spread of awareness culture of the balanced scorecard should
be tackled seriously in order to develop the university
education in Egypt.
And the present research suggested a group of General procedures
for applying the balanced scorecard in Egyptian universities such as
approach to administration and evaluation its performance Procedures,
and Specific Procedures as follows: Learning and Growth perspective,
Internal Processes Perspective, Customer Perspective, and Financial
Perspective.
Further Research:
Evaluating the approaches of evaluation the performance of
higher education.
Studying the problems of applying the balanced scorecard in
higher education
Design strategic plan for Egyptian universities using the
balanced scorecard in the light of some countries’ experiences