الفهرس | يوجد فقط 14 صفحة متاحة للعرض العام |
المستخلص Training is one of the important means for improving performance of employees to achieve the desired goals, training is not a wasting for time and efforts ’’ as many people said ’’ vise versa , it is types of human investment , and its feedback give high profits to the company after training We can define training as a planning and continues process, aim to fill the employee needs of current and future to increase productivity in the organization Fast food restaurants based on unskilled labor, so it gives them a good training course and use the new technology. The follow summarize most significant distinguishing characteristics of fast food restaurants: - Location strategy (they are everywhere) - Highly limited menus - Sales volume: very high and high variable - Fast service: high degree of self service - Numerous part time employees with various schedules - Use of unskilled labour – and highly skilled management - Key role for unit managers - Chain domination - Simple unit; complex system Summary - 2 - Study Importance The importance of study is evaluating employees training programs in fast food restaurants through case study of Americana restaurants (KFC), so the study was divided in to four main chapters as follows: Chapter I This chapter includes a general introduction on the subject of study in addition to the problem of the study and its importance, objectives, determinants of the study and the general framework of the study. Chapter II This chapter illustrates the previous research and studies, which focus on the restaurant industry in general and fast food restaurants in particular. Which includes restaurant concept, restaurant classification and fast food restaurants. Chapter III this chapter deals with studies and previous research which threw light on the training . Which includes training concept, training importance, objectives of training, benefits of training, method of training and procedures of preparing training programs. Chapter IV : field survey A field survey was conducted in order to deal with and evaluate employees training programs in fast food restaurants through case study of Americana Summary - 3 - restaurants (KFC). Data was collected through employees’ questionnaire and personal interviews with training coordinator. This field survey was divided into four basic researches as follows: First research: methodology of the study. Second research: Analysis of the field study. Third research: results and discussions. Fourth research: recommendations. Based upon both the literature reviewed and the field study findings, the following recommendation could be concerned:- 1. The company should adopts an policy to evaluate trainees before training start the training program , to identify weaknesses and identifying training needs of trainees before starting the training process and hence the possibility of identifying training goals and training program that achieves these goals. 2. Trainees must be evaluated before and after training program, which help the company to identify the actual results for training and the feasibility of training. 3. The training program must meet the aspirations of the trainees that by knowing opinions and their needs and making them help in preparing training program, which would lead to employees’ satisfaction. 4. The training program should rely on various training means and methods because of their important role in the training process, taking in to account that there is no method or means of training reform at all times and with all trainees, but that the methods and means of training vary by program and time interns. Summary - 4 - 5. Attention to the selection of trainers who are able to achieve the objectives of the training program , and training them to use all of the methods and means of training, and provide them with the necessary knowledge and expertise to qualify for the training of the trainees. 6. Attention to assess trainees for trainers taking the results of these assessments and thus to identify the weaknesses in their trainers and work on their development. 7. Providing more appropriate training environment than current and in reinforcing the training process, whether in terms of equipment or time or framework, safety and comfort. 8. Support the human relation and preserving working as teamwork. 9. Trainers must deal with all trainees by objectivity and fairness. 10. The trainees should be given enough time to express their views and to identify their problems. 11. To shed further light on the knowledge associated with the schedule of work and wage policies, vision and principles of the company, Appearance and personal hygiene , Functions, Security and safety and food hygiene. |