الفهرس يوجد فقط 14 صفحة متاحة للعرض العام
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المستخلص
This study includes two main fields, the first side related to theoretical frame and the other related to practical field. This study concentrate on the effect and importance of existence to organizational citizenship on quality of educational service in Egyptian universities specially on Benha university as it concider from the oldest regional universities added to that which the researcher worke in it
This study aimes to measuring existing organizational citizenship to educational members on university. to which be represented on t he type of the common leadership in the faculty and university generally existing various factors of organizational justice existing factors of job satisfaction if it materialists or morals, and facing resistance the job stress which resulted from the work in educational, researching and observation fields, this lead to doing the universal work with the best quality, most efficiency and effectiveness.
On the other side this study related to reflections of elements of organizational citizenship on quality and effectiveness educational service, this by developing the efficiency of educational staff and developing of scientific research. To achievement the balance between the educational programmers and actually needs of society.
This study depends on two main hypotheses, the first one referes to existence relationship between organizational citizenship behaviors and its elements which represented on managerial leadership, organizational justice, job satisfaction and job stress. The other hypothes refers to that there is relationship between organizational citizenship factors and quality of educational service.