الفهرس 
IntroductionOnly 14 pages are availabe for public view
 |  | from | 201 |  |  |
| | | from | 201 | | |
Abstract
Beside the International focus on quality which is reflected in ISO 9000 Quality management and Quality Assurance standards, there is also a growing need for management systems to protect the environment in the various countries of the world. The International Organization for Standardization (ISO) has developed a series of standards ISO 14000 dealing and covering all aspects of implementing environmental management system in various manufacturing and service sectors.
Chrysler, Ford and General Motors developed, established and enforced a quality system called QS-9000 to complement the ISO 9000 standards with the specific industry requirements such that any supplier to the three companies should abide to. There after, most of the Cars, Trucks and Buses manufacturers has also adopted the QS-9000.
Beside the quality management systems discussed earlier, product safety has attained some attention. The food industries has established a system for food safety called Hazard Analysis and Critical Control Points (HACCP), also The European union (EU) and American National Standards Institute (ANSI) has established a new system for the safety of manufacturing products such as; Electrical, Mechanical, Medical and Other Product called the safety mark CE and UL for Europe and America respectively.
Studying and evaluating the systems mentioned above, many commonalties, differences and shortcomings can be identified. Quality Assurance systems was developed on the Quality control principles not the Total Quality Management principles. Also the large number of systems existing that need to be implemented and maintained by an organization is increasing the general costs associated with certification and systems maintenance, in addition to confusion between various systems. There are also differences in the organization structure required by various standards.
Accordingly, implementing current quality management systems may not improve customer satisfaction or increase productivity and product quality.
The present study is concerned with the use of management commitment, analysis of company data, market interface, measurement of customer requirements and tools of total quality management to produce new management system requirement to improve process and customer satisfaction.